Workshop Terms & Conditions

These terms apply when you book work or buy parts from NGC Hybrid & EV Limited, company number 15301784, VAT number 510829311, registered office Bury Lodge, Bury Road, Stowmarket IP14 1JA, trading from Unit 15 Cedars Hill, Brockford, Suffolk IP14 5PQ. They sit alongside — and do not reduce — your rights under the Consumer Rights Act 2015: services must be carried out with reasonable care and skill; goods must be of satisfactory quality, fit for purpose and as described.

Estimates given before inspection are based on the information you give us and are indicative only.

A firm quote is provided in writing after diagnostic inspection. Work proceeds only once you approve it (verbally, by text/email or by signing the handover form).

If further faults are found during work we pause and contact you for approval before incurring extra cost.

A diagnostic fee may apply where investigation is needed to produce a quote; it is agreed with you before work starts. Where you go ahead with the recommended repair we may credit the diagnostic fee against the repair at our discretion.

At drop-off and collection we complete a digital handover form recording mileage, fuel/charge level, keys, visible damage, warning lights and any items left in the vehicle. We'll ask you to confirm the record with a typed name or drawn signature; a copy is available to you via a private link or on request.

Please remove valuables and personal items. We are not responsible for items left in the vehicle other than through our negligence.

The handover record is our agreed statement of the vehicle's condition and is used to resolve any later query.

We fit new, tested-reconditioned or OEM-grade parts as stated in the quote; the grade is shown on your invoice.

Labour is charged at our published hourly rate unless a fixed price is agreed.

Replaced parts are recycled under WEEE and battery regulations unless you ask in writing at booking for them to be returned. We are a registered waste carrier (CBDL618771).

Where a battery module or pack is supplied on exchange, the price assumes return of your old unit; a surcharge may apply if it is not returned or is damaged beyond normal wear.

Your old battery pack may be subject to a disposal fee, based on current commercial lithium-ion/NiMH recycling rates at the time of repair or replacement. Any fee is stated on your quote.

All Hybrid/EV battery or component repairs, reconditioning and replacements carry an in-house warranty.

Cover requires the vehicle to be maintained per manufacturer recommendations and any aftercare advice we give (e.g. charging guidance). All parts and labour supplied by NGC Hybrid & EV Ltd are covered for a 12 month period, or 10,000 miles - whichever comes first, unless specified otherwise. Parts supplied by the customer for fitment are not covered by any warranty and are supplied at the customers risk.

Not covered: accident damage, modification, misuse, fitting or intervention by a third party, unrelated faults, cells or modules we did not replace where a reconditioning was scoped to specific modules, and consequential loss.

Parts supplied without fitting carry the manufacturer's or remanufacturer's warranty only.

Warranty claims: contact us first; we will inspect and, where valid, repair or replace at our discretion. Your statutory rights are unaffected.

HV battery work may require the vehicle's systems to be reset or software updated; some vehicles clear trip data or learned settings as a result.

If pre-existing faults, accident damage or previous poor-quality repairs are discovered that make the job unsafe or uneconomic, we will stop and discuss options with you; a charge for time spent may apply.

We may decline work that we consider unsafe. Despite ensuring all of the necessary evidence has been gathered before offering a diagnosis and quotation, agreed works may not prove to be effective first time, or may be masking additional faults in the vehicle. Should this occur, we will pause work and provide all information to you at the earliest opportunity. A portion of the charges may be removed in the event of the repair being unsuccessful or requiring further repair works, at our discretion on a case-by-case basis.

Vehicles and parts left with us are stored at your risk except for loss caused by our negligence. We carry motor-trade insurance appropriate to a working garage.

Once we notify you that work is complete, storage is free for 7 days; thereafter storage may be charged at our published daily rate.

If a vehicle is uncollected for more than 28 days without contact, we may exercise our rights under the Torts (Interference with Goods) Act 1977, including sale to recover our costs, after giving you written notice.

Payment is due on completion, before release of the vehicle, unless agreed otherwise in writing.

We accept bank transfer and debit/credit card. We do not take card payments through our website.

We retain a lien over any vehicle or goods in our possession until payment is made in full.

Invoices are issued electronically to the email address you give us.

Please give at least 48 hours' notice to cancel or move a booking.

A fee may apply to repeated late cancellations or no-shows; we'll tell you beforehand if it applies.

Where you book at a distance (online or by phone) you may have a 14-day cancellation right under the Consumer Contracts Regulations 2013. If you ask us to start within that period you agree we may do so and, if you then cancel, you pay for work already done. The right does not apply once a service is fully performed or to parts ordered to your specification.

We'll send booking confirmations, reminders, "vehicle ready" notices, invoices and tracking updates by text and/or email. These are part of providing the service.

After a completed job we may send one request to leave a review. Reply STOP or tell us if you'd rather not receive it.

We handle personal data as set out in our Privacy Policy (ngc-hybridev.co.uk/privacy).

Contact us first at contact@ngc-hybrid.co.uk or 01473 561230 and we'll work to put it right. If we can't agree, you may refer the matter to The Motor Ombudsman (themotorombudsman.org) or the small-claims court.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot lawfully be limited. Otherwise our liability for any job is limited to the price of that job, and we are not liable for indirect or consequential loss (e.g. loss of use, hire-car costs) unless agreed in writing.

England and Wales; exclusive jurisdiction of its courts (Scottish and Northern Irish consumers may use their local courts).